For purchases made on Mismimi.com, you may request a return or exchange within 14 days from the date you receive your order. To be eligible for a return or exchange, the products must meet the following conditions:

• Products must be unworn, undamaged, have their tags intact, and retain all usability features.

• Discounted items are sold at the lowest prices and therefore cannot be returned; only exchanges are possible.

• Our contracted shipping company is Yurtiçi Kargo. Shipping costs for returns and exchanges are the responsibility of the customer. For return shipments sent with payment on delivery, our return code must be used when shipping via Yurtiçi Kargo.

• All our products go through quality control. In rare cases of incorrect or defective product delivery, you may contact us via our WhatsApp support line at 0533 771 22 22 and share a photo of the product to receive assistance.

• If you would like to request an exchange, you can reach us via our WhatsApp line at 0533 771 22 22 to receive support.

Thank you for your order, and we wish you a pleasant shopping experience.